At Doctorshand.in, we strive to provide high-quality products and services to our valued customers. However, we understand that there may be instances where you need to return or request a refund for a product. This policy outlines the terms and conditions under which refunds and returns are processed.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product delivered is damaged or defective.
- The product received is not as per the order placed.
- Customizable products that do not meet the agreed specifications.
2. Conditions for Return
- Returns must be initiated within 7 Days of receiving the product.
- The product must be unused, in its original packaging, and with all accessories included.
- Products marked as “Non-returnable” are not eligible for return.
3. How to Initiate a Return?
To initiate a return, please:
- Contact our customer support team at contact@doctorshand.in.
- Provide the order number, product details, and reason for return.
- Once approved, our team will guide you on the return process.
4. Refund Policy
Refunds will be processed under the following circumstances:
- The returned product passes our quality check.
- The product was out of stock, and a replacement could not be provided.
- Refunds will be issued to the original payment method within 7 Days.
5. Exceptions
- Customized products are eligible for refund/return only in case of manufacturing defects.
- Perishable items or consumables are non-refundable.
6. Contact Us
For any issues or further clarification, reach out to us at contact@doctorshand.in